Trading Terms and Conditions

The London Pillow Company®Ltd
4 Sudley Road,
Bognor Regis,
West sussex PO21 1EU.
Registered in the UK: 8245319

1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. .

2. Price

2.1.   The price payable for goods that you order are as set out in our website. All prices are subject to alteration without prior notice and those charged will be the prices in force at the time of placing the order. All prices are inclusive of VAT and delivery.

3.  Availability

3.1.   All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail. You will have the option either to wait until the item is available from stock or to cancel your order.

4. Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

5. Right for you to cancel your contract

5.1.    Subject to condition 5.2, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract.

5.2.    You cannot cancel your contract if the goods you have ordered are personalised to your requirements or made to your specifications.

5.3.     To cancel your contract you must notify us by e mail at

5.4        If you have received the goods before you cancel your contract then unless, under condition 5.2  you must send the goods back to our distribution centre The London Pillow Company ®North, House North Street, Petworth, West Sussex, GU28 ODD  at your own cost and risk within  thirty days of receiving the goods. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us  at your own cost and risk as soon as possible.

5.5.    Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of the goods being returned to us PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you including the original packaging. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

6. Cancellation by us

6.1. We reserve the right to cancel the contract between us if:

6.1.1. We have insufficient stock to deliver the goods you have ordered;

6.1.2. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

6.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

7. Delivery of goods to you

7.1     We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

7.2     Delivery is guaranteed within 2-5 working days and must be signed for.

7.3     You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

8. Liability

8.1     If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we will have no liability to you unless you e mail us at  informing us of the nature of the problem within 3 days of the delivery of the goods in question .You must include the following information.

a) Your confirmation order number name address and contact telephone number.

b.) Consignment number on delivery package.

c).Nature of the damage or shortage.

8.2     If you do not receive goods ordered by you by the anticipated delivery date referred to in condition 7.2, we will have no liability to you unless you notify us in writing at our contact address of the problem within 7 days of the anticipated delivery date referred to.

If you notify a problem to us under these conditions, our only obligation will be, at your option:

8.2.1 To make good any shortage or non-delivery;

8.2.2 To replace any goods that are damaged or defective; or

8.2.3 To refund to you the amount paid by you for the goods in question in whatever way we choose.

8.3     Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) whatsoever arising out of any problem you notify to us under this condition and we will have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under condition 8.2.3 above.

8.4.    Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under English  law, or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

9. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be by e mail to  and all notices from us to you will be displayed on our website from to time.

10.  Events beyond our control

We will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

11.  Ownership of rights

All rights, including copyright, in this website are owned by or licensed to The London Pillow Company. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or re-post anything on this website for any purpose.

12.  Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

13. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

14. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

15. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

16. Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

17. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.