Data Protection Privacy Policy

The London Pillow Company is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it

When you [register your order] we need to know your name, [postal address, e-mail address, telephone number, credit card number and expiry date (or as required)].

We gather this information to allow us to process your registration, process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to [provide you with statements of your account (or as required)] and to communicate with you on any matter relating to the conduct of your account and [the provision of the service (or as required)] in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the [services (or as the case may be)] we provide. We or our agents and sub-contractors may contact you [by post, e-mail or telephone (or as required)] to ask you for your feedback and comments on our [services (or as the case may be)].

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank e-mail message to (sales@thelondonpillowcompany.co.uk).

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an e-mail to (sales@thelondonpillowcompany.co.uk).

We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to (sales@thelondonpillowcompany.co.uk).

2.  Our use of cookies and other information gathering technologies

We do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  • Take and fulfil customer orders.
  • Administer and enhance the site and service.
  • Only disclose information to third-parties for goods delivery purposes.

3.  How we protect your information

The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

We have implemented a secure SSL checkout and all data in this area of the website is encrypted using 1024 bit GeoTrust SSL Certification. This means that data to and from our servers in this area of the website will be encrypted using the same technology used for on line banking.

We also keep your information confidential. The internal procedures of The London Pillow Company cover the storage, access and disclosure of your information.

4. Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

5. Updating your details

If any of the information that you have provided to The London Pillow Company changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to sales@thelondonpillowcompany.co.uk or by sending a letter to The London Pillow Company

6. Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you8 should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

The only information passed to third parties is the ultimate delivery address and the specific requirements of your order. At no time will we submit any of your personal or credit card transaction details to third parties.